Privacy Policy

1. Introduction

Trilight Security OÜ (Registration Number: 16028236), with registered address at Harju maakond, Tallinn, Kesklinna linnaosa, Vesivärava tn 50-201, 10152, Estonia ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information.

This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, use our services, or interact with us in any way.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, company name, and business address
• Communication Records: Messages, inquiries, and correspondence with our team
• Business Information: Details about your business needs, data processing requirements, and service preferences
• Technical Information: IP address, browser type, device information, and website usage data

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information through cookies and similar technologies:

• Browser and device information
• IP address and location data
• Website usage patterns and preferences
• Referring website information

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To provide our data processing and management services
• Communication: To respond to your inquiries and maintain business communication
• Business Development: To understand your needs and improve our services
• Legal Compliance: To comply with applicable laws and regulations
• Website Improvement: To enhance user experience and website functionality
• Marketing: To send relevant information about our services (with your consent)

4. Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Consent: When you explicitly agree to the processing
• Contract Performance: To fulfill our contractual obligations
• Legitimate Interest: For business development and service improvement
• Legal Obligation: To comply with applicable laws and regulations

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party service providers who assist in our operations
• Legal Requirements: When required by law, court order, or governmental authority
• Business Protection: To protect our rights, property, or safety, or that of others
• Business Transfers: In connection with a merger, acquisition, or sale of assets

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data
• Access controls and authentication systems
• Regular security assessments and updates
• Employee training on data protection
• Secure data transmission protocols

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Specifically:

• Contact Information: Retained for the duration of our business relationship and up to 7 years after termination
• Communication Records: Retained for 5 years for quality assurance and legal purposes
• Website Usage Data: Typically retained for 2 years for analytics purposes
• Marketing Data: Retained until you withdraw consent or for 3 years of inactivity

8. Your Rights

Under applicable data protection laws, you have the following rights regarding your personal information:

• Access: The right to access your personal information we hold
• Rectification: The right to correct inaccurate or incomplete information
• Erasure: The right to request deletion of your personal information
• Restriction: The right to limit how we use your information
• Portability: The right to receive your data in a portable format
• Objection: The right to object to certain processing activities
• Withdrawal: The right to withdraw consent at any time

To exercise these rights, please contact us at [email protected].

9. International Data Transfers

As we provide services to businesses in Azerbaijan and operate from Estonia, your personal information may be transferred to and processed in countries outside your residence. We ensure that such transfers are conducted in compliance with applicable data protection laws and with appropriate safeguards in place.

10. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. For detailed information about our use of cookies, please refer to our Cookies Policy.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party websites you visit.

12. Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected such information, we will take steps to delete it promptly.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date.

14. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

15. Supervisory Authority

If you believe we have not addressed your concerns adequately, you have the right to lodge a complaint with the relevant data protection supervisory authority in your jurisdiction.